So, for this problem, here’s what I suggest you do: Troubleshooting : As mentioned in the introduction, this problem might be due to a system or firmware crash but then again, we won’t know unless we troubleshoot. Do you have any idea what happened to my phone and is there something I can do to fix it? Thanks. It was never dropped nor submerged in water. I didn’t install games, didn’t root it even if my friends told me so, and I always took care of it. I am not quite sure what I’ve done that may have led to this problem but I’m just a typical owner who use the phone the way it should. For some reason, it kind of turned itself on and now it won’t do anything it won’t turn on and won’t even charge. Step-by-step guide to troubleshooting Galaxy J3 black screen of death Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. So, read on to learn what you have to do when this happens to you.īefore we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. That’s the reason why we need to troubleshoot so that we would know what exactly happened to your phone. There are times when the device simply crashed or something. But just because the screen is black and won’t respond doesn’t mean that the phone is experiencing a rather complex problem. In this post, I will tackle the black screen of death that many Galaxy J3 owners may encounter sooner or later. While this phone has decent specs for its category, you can still expect it to encounter hiccups from time to time and this might be it. Entry level devices like your Samsung Galaxy J3 may encounter it sooner than premium phones as they often don’t have to muscles to cater to the needs of heavy apps. Performance related issues may occur to any smartphone after months of use.
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